Frequently Asked Questions (FAQ)

1. How long will it take to receive my order?

Our estimated delivery time is 7 to 12 business days. Processing your order usually takes 1–2 business days before it is dispatched.

2. Do you offer free shipping?

Yes! We offer Free Worldwide Shipping on all orders, with no minimum purchase required.

3. Can I track my package?

Absolutely. Once your order is shipped, you will receive an email with a tracking number. You can use it on our "Track Your Order" page to see the real-time status of your delivery.

4. What is your return policy?

We offer a 14-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 14 days of receiving it for a full refund. Please contact us at contact@multiple-buy.com to start the process.

5. Is my payment secure?

Yes. Your security is our priority. We use SSL encryption to ensure that your personal and payment information is 100% protected. We accept all major credit cards and PayPal.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact us within 12 hours of placing it. Once the order has been processed or shipped, we cannot make any changes.

7. What if my item arrives damaged?

We apologize for that! Please send us an email at contact@multiple-buy.com with a photo of the damaged item, and we will send you a replacement or a full refund immediately.

8. What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

If you still have any questions or concerns, please contact us at our Support Center.